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SD&T News

SkillPro status update for 09-19-2014


Status Update

September 19, 2014


  • Trauma-informed Care e-course has been revised to accommodate providers’ technology limits.

Enhancements/Fixes in Progress

  • Three e-courses under development: Human Trafficking, First Aid and Recognizing Medical Emergencies, and Interpersonal Communications.
  • Password – We are working on a problem being experienced by users who fail to initially set up their security questions. After contacting an administrator and setting up their password as directed by the system, some people are being redirected by the system to the password reset screen and must change their password again. Also, the security questions screen appears on the second log-in.
  • “Unexpected Error” for some users attempting to access reports or the My Learning page.

New e-courses under development

  • Human Trafficking
  • First Aid and Recognizing Medical Emergencies
  • Interpersonal Communications

TRAINING COORDINATORS: If a user is encountering an “Unexpected Error” when attempting to access reports or the My Learning page, please submit a user request via Get Help! and send screenshots to SkillPro@djj.state.fl.us.

If an instructor-led session is created with the Registration Type set as Administrative Registration, users will not be able to register themselves. They will need to contact the instructor to register for the session. Please direct users to contact the instructor if they are unable to register for an instructor-led session.

Please verify the correct contact information is in SkillPro for each of your staff members. Several users have submitted requests without contact information, and none has been entered on their SkillPro user account. As a result, their issues cannot be resolved. Contact information can be edited by training coordinators, but not by users. Please verify that each user’s email address and telephone number is correct, including the email addresses that are automatically generated for state workers. To do so, click User Admin / Manage User / Manage Position / Position Details. The editable email and telephone number fields are on the lower right side of the page.

Exam proctors are now familiar with the system and process. As a result, SD&T is no longer receiving calls from exam proctors seeking assistance with certification exams.