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Monitor Services


Monitor Services


Definition:
Monitor Services Slide 3Perform routine oversight activities to ensure DJJ service providers are meeting performance expectations.

Monitor Services includes routine oversight activities required to ensure DJJ Service Providers (including State operated services) are meeting performance expectations regarding the services provided to and in support of youth within DJJ’s care. Activities include (but are not limited to): verification that all contractual requirements and/or operational standards are being met; highlight progress that is made over a period of time or used to record areas of needed improvement; coordination and assignment of skilled resources to monitor services; coordination of all monitoring activities to meet the objectives of monitoring in the most efficient manner. Monitor Services encompasses Administrative Monitoring, Programmatic Monitoring, and review of Quality Improvement standards.


Why do we need Monitor Service as a shared service?

DJJ’s staff handles a variety of monitoring related tasks. Some tasks, like performing on-site monitoring activities, are similar across program areas, while others, such as clinical monitoring, are highly complex and require special expert knowledge.  Currently, the Department’s monitoring activities are very much siloed in the different program areas. Looking closely, however, at the program areas and their operations, it becomes apparent that some monitoring responsibilities are very similar across program areas: there is an opportunity to consolidate some of the work into a shared service.

Having the more routine monitoring activities performed in a shared service will offer a variety of benefits to the Department:

  • Higher efficiency of team members thanks to clear-cut responsibilities and higher expertise.
  • Better service to program areas resulting from implied knowledge sharing among monitors.
  • Better service to providers resulting from consistent monitoring.
In short: with shared services for providers across all our program areas, providers will be able to better serve the youth in our care! 

How are we going to achieve these benefits?

Currently, the Monitor Services work group is mapping all the activities potentially falling into the Monitor Services bucket. To do so, the work group is using a variety of sources: on one hand, we have a handful of reports and documents created by previous workgroups, already identifying some of the Monitor Services tasks. On the other hand, we are working with program area representatives to get an accurate overview of how things are currently working.


Our Program Area Work Group Members:

After the process and activity mapping, the group is going to look at the Governance Model. This basically means to look at what kind of meetings and reporting structures are needed to have in place in order for service delivery monitoring to work as a shared service. 

In the very last phase before piloting, the group will then – after having completed all the designing, creating, and structuring – have to think about the organizational implications. The group is expected tackle organizational considerations in the first months of 2014.

We are aware that initiatives like this generate a lot of questions. We welcome any question, comments, or concerns and will happily provide answers if we can. Please feel free to reach out to Jennifer Bailey (jennifer.bailey@djj.state.fl.us) or your program area representative.