Central Communications Center
Incident Hotline: 1-800-355-2280
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Juvenile Probation Officers (JPO) assess the needs and risks of youth entering the juvenile justice system.
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The Juvenile Justice System Improvement Project (JJSIP) is a national initiative to reform the juvenile justice system by translating "what works" into everyday practice and policy.
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Partners, Providers & Staff
Promoting continuous improvement and accountability in Florida's juvenile justice programs.
The Bureau of Monitoring and Quality Improvement provides the Department with the information necessary to assess the fiscal and programmatic accountability of its providers, both Departmental and contracted. Regional monitors throughout the state conduct on-site and off-site monitoring events at all programs to ensure compliance with Florida Statutes, Rules of the Florida Administrative Code, Departmental policies and procedures, and contract terms and conditions. These reviews are conducted throughout the fiscal year and consist of annual compliance reviews, supplemental monitoring reviews, verification monitoring reviews, pre-operational reviews, and post-operational reviews. All annual compliance reviews, pre-operational, and post-operational reviews are conducted after the program receives a seven-day advanced notification. Some supplemental reviews are conducted without advanced notice and during non-traditional working hours to ensure compliance twenty-four hours per day, seven days per week.
The Department’s Prioritization and Planning Team, within the Bureau of Monitoring and Quality Improvement, completes a yearly monitoring prioritization tool, at the beginning of the fiscal year, adds any new contracts for the upcoming fiscal year, and revises any current contracts. The tool is updated on a quarterly basis to capture program performance categories and scores, to include the Department’s Central Communications Center (CCC) incidents, Protective Action Response (PAR) and physical intervention rates, minor, major, and critical deficiencies, and cure notices. New contracts are added to the prioritization tool throughout the year as they come on-line. Each program receives an assessment score used to determine the baseline frequency of routine monitoring events. This baseline is used as a starting point to develop the monitoring plans and regional monitoring schedules. The quarterly scores are not punitive; rather they serve each MQI region as a resource tool to determine the baseline frequency in which a program shall be reviewed.
Throughout the fiscal year review cycle, each regional monitor tracks monitoring plans for each program to ensure all applicable areas are reviewed and to ensure the program is in compliance with the monitoring plan. Supplemental reviews are based on frequencies such as quarterly visits, bi-monthly visits, monthly visits, semi-annual visits, annual visits, and unannounced/non-traditional quarterly visits. These frequencies are based on the quarterly monitoring prioritization tool results. The Assistant Secretaries from each program review the results of the quarterly prioritization tool results and determine if management interest is applicable. Management interest allows the Assistant Secretary to determine if a program requires more frequent on-site monitoring or less frequent visits based on the tool results. More frequent monitoring may be weekly, bi-weekly, or monthly until the program operations staff has determined the management interest is no longer required.
Residential program reviews require MQI monitoring staff to have an understanding of the Standardized Program Evaluation Protocol (SPEP) for primary services provided to youth and how to review this process to include training, primary service protocols, observed adherence, fidelity monitoring, etc. Quarterly SPEP reviews are conducted to determine if the program is in compliance with providing the primary services as outlined in the contract with the Department and ensures the program is uploading the information into the Department’s Juvenile Justice Information System (JJIS) Evidence-Based System (EBS).
In addition, monitoring staff conduct monthly trend analysis reports for each residential program and submits them to the north, central, and south regional directors, as well as their respective program operations staff.
Certified Peer Training
© 2012 Florida Department of Juvenile Justice
2737 Centerview Drive
Tallahassee, Florida 32399-3100